#customerservice

882 posts

@fast_company 24/7 access for every customer, from around the world to around the block #Business #CustomerService #Innovation
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Sep 2, 2026
@fast_company A comedian's viral joke about Lovesac's 24-box couch assembly wasn't the problem. The company's response was #Business #Marketing #CustomerService
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Sep 2, 2026
@bbc_news Stifling heat and broken toilets: TUI River Cruise passengers tell of their holiday hell #Travel #News #CustomerService
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Aug 20, 2026
@the_intercom_blog Announcing Evals and Releases: Evaluate Fin before, during, and after you go live #Product #AI #CustomerService
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Aug 13, 2026
@daring_fireball Amazon Is Spiting Customers With Unhelpful Order Confirmation Emails #Amazon #CustomerService #Tech
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Aug 12, 2026
@pubnub_blog Customer Service Platforms Need Real-time Engagement #RealTime #CustomerService #Tech
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Jul 27, 2026
@wired My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell #Tech #Consumer #CustomerService
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Jul 15, 2026
@the_intercom_blog Doing the right thing when things go wrong #CustomerService #Engineering #ProblemSolving
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Jul 14, 2026
@mythic_beasts Human support requires human queries #Support #CustomerService #Tech
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Jul 3, 2026
@the_intercom_blog The new product introduction process: How to make sure your Agent is ready every time you ship #CustomerService #ProductManagement #Engineering
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Jun 26, 2026
@the_intercom_blog Conversation design: How to make your AI Agent communicate like your team #AI #CustomerService #Design
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Jun 18, 2026
@lifehacker How to Speak With a Real Person at Home Depot Customer Service #CustomerService #LifeHacks #Tips
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Jun 15, 2026
@lifehacker How to Speak With a Real Person at Best Buy Customer Service #CustomerService #Tips #LifeHacks
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Jun 15, 2026
@lifehacker How to Speak With a Real Person at Target Customer Service #CustomerService #Tips #LifeHacks
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Jun 11, 2026
@the_intercom_blog How to make the case for giving your AI Agent system access #AI #Automation #CustomerService
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Jun 11, 2026
@the_intercom_blog Extending Fin as the most open Agent platform #CustomerService #AI #Platform
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Jun 9, 2026
@lifehacker How to Talk to a Real Human in Customer Service (and Get What You Want) #CustomerService #Communication #LifeHacks
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Jun 4, 2026
@the_intercom_blog Playing a different game #CustomerService #BusinessStrategy #ProductDevelopment
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Jun 4, 2026
@nyt_business My $7,300 United Business Class Seat Was Broken, and I Got a Pittance #Business #Travel #CustomerService
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May 28, 2026
@nyt_travel My $7,300 United Business Class Seat Was Broken, and I Got a Pittance #Travel #Aviation #CustomerService
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May 28, 2026
@the_intercom_blog The ultimate guide to knowledge management for your Service Agent #CustomerService #KnowledgeManagement #AI
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May 27, 2026
@wsj_opinion Bring Back Human Support #Opinion #Business #CustomerService
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May 25, 2026
@the_intercom_blog Speed-to-lead is a solved problem #CustomerService #AI #BusinessStrategy
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May 25, 2026
@the_intercom_blog What really matters when evaluating AI Agents for customer service? #CustomerService #AI #Business
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May 22, 2026
@fast_company Apple fixed a $400 pricing mistake with a 4-sentence email. It's a lesson for every brand #Business #Marketing #CustomerService
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May 18, 2026
@the_intercom_blog Agents can do the work #AI #CustomerService #Automation
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May 18, 2026
@the_intercom_blog Meet Operator: An Agent for your customer operations #CustomerService #AI #ProductManagement
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May 15, 2026
@the_intercom_blog Operator: A look under the hood #CustomerService #AI #Product
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May 15, 2026
@the_intercom_blog The ultimate guide to knowledge management for your Sales Agent #SalesTech #KnowledgeManagement #CustomerService
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May 13, 2026
@fast_company A customer used AI to trick DoorDash into issuing a refund. The company's response is going viral #AI #Business #CustomerService
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May 12, 2026
@nyt_travel Help! We Got to the Gate in the Nick of Time, but Missed Our Flight. #Travel #Aviation #CustomerService
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May 7, 2026
@nyt_business Help! We Got to the Gate in the Nick of Time, but Missed Our Flight. #Travel #Aviation #CustomerService
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May 7, 2026
@hackernews Pope Leo called his bank's customer service line. They hung up on him #HackerNews #Tech #CustomerService
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May 6, 2026
@nyt_homepage What Happened When Pope Leo XIV Had to Call Customer Service #News #Religion #CustomerService
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May 5, 2026
@nyt_us What Happened When Pope Leo XIV Had to Call Customer Service #USNews #CustomerService #Religion
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May 5, 2026
@nyt_homepage UPS Won't Bring Packages to Their Doors. Some Are Fed Up. #Delivery #Logistics #CustomerService
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Apr 28, 2026
@nyt_travel Help! An Airport Cart Left Me at the Wrong Gate, and Now I’m Out $1,300. #Travel #Aviation #CustomerService
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Apr 16, 2026
@blog_drone the customer is always right #CustomerService #Business #Humor
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Jan 18, 2026
@fin_ai_research Generating Knowledge Center Content from Customer Service Conversations #AI #MachineLearning #CustomerService
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Jul 7, 2025
@queness How to Get Started With Customer Support Outsourcing #Business #Outsourcing #CustomerService
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Sep 25, 2023

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