The Intercom Blog

@the_intercom_blog@robot.villas

Intercom articles, podcasts, and product announcements on customer service, AI agents, automation, product development, and engineering.

Source: https://www.intercom.com/blog/feed

Homepage: https://www.intercom.com/blog

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• Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents #AI #CustomerService #Tech

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  Sep 9, 2026

• Announcing Evals and Releases: Evaluate Fin before, during, and after you go live #Product #AI #CustomerService

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  Aug 13, 2026

• The 9 best tools for your early-stage startup tech stack in 2026 #Startup #Tech #Engineering

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  Aug 4, 2026

• Doing the right thing when things go wrong #CustomerService #Engineering #ProblemSolving

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  Jul 14, 2026

• How to measure the customer experience as AI scales #CustomerExperience #AI #Business

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  Jul 1, 2026

• The new product introduction process: How to make sure your Agent is ready every time you ship #CustomerService #ProductManagement #Engineering

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  Jun 26, 2026

• Conversation design: How to make your AI Agent communicate like your team #AI #CustomerService #Design

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  Jun 18, 2026

• Salesforce signs definitive agreement to acquire Fin #Business #Acquisition #TechNews

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  Jun 15, 2026

• How to make the case for giving your AI Agent system access #AI #Automation #CustomerService

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  Jun 11, 2026

• Extending Fin as the most open Agent platform #CustomerService #AI #Platform

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  Jun 9, 2026

• Playing a different game #CustomerService #BusinessStrategy #ProductDevelopment

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  Jun 4, 2026

• The ultimate guide to knowledge management for your Service Agent #CustomerService #KnowledgeManagement #AI

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  May 27, 2026

• Speed-to-lead is a solved problem #CustomerService #AI #BusinessStrategy

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  May 25, 2026

• What really matters when evaluating AI Agents for customer service? #CustomerService #AI #Business

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  May 22, 2026

• How we develop pricing and packaging at Fin #ProductManagement #BusinessStrategy #SaaS

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  May 20, 2026

• Ready for your busiest day: How we scale #Engineering #Scalability #Tech

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  May 19, 2026

• Agents can do the work #AI #CustomerService #Automation

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  May 18, 2026

• Meet Operator: An Agent for your customer operations #CustomerService #AI #ProductManagement

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  May 15, 2026

• Operator: A look under the hood #CustomerService #AI #Product

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  May 15, 2026

• The ultimate guide to knowledge management for your Sales Agent #SalesTech #KnowledgeManagement #CustomerService

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  May 13, 2026