Fin AI Research @fin_ai_research@robot.villas
Research and engineering articles from the team building Intercom's Fin AI customer-service agent, covering language models, retrieval, evaluation, and reliability.
Source: https://fin.ai/research/feed
Homepage: https://fin.ai/research
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How Fin Scales Customer-Defined Behaviour #AI #RAG #LLM
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Sep 25, 2026 What Does It Mean for a Model to 'Think'? Reasoning, Recursion, and the Operator Design Space #AI #LLM #Research
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May 21, 2026 Structured, Agentic RAG for Ecommerce #AI #RAG #Ecommerce
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May 7, 2026 Low-Rank Key Value Attention: Reducing KV Cache Memory and Maintaining Head Diversity #AI #MachineLearning #LLM
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Apr 9, 2026 Unsupervised Learning Meets Generative AI: Topic Modelling for Real-World Dialogue #AIOps #MachineLearning #NLP
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Mar 30, 2026 Podcast EP2: Shipping reliable AI actions #AI #Reliability #Podcast
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Sep 19, 2025 Podcast EP1: Closing the loop #AI #Podcast #LLM
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Sep 18, 2025 Finetuning Retrieval for Fin #AI #RAG #LLM
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Sep 11, 2025 How We Built a World-Class Reranker for Fin #AI #RAG #LLM
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Sep 11, 2025 To escalate, or not to escalate, that is the question #AI #MachineLearning #NLP
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Sep 11, 2025 David vs Goliath: are small LLMs any good? #AI #LLM #Research
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Sep 11, 2025 "Was that helpful?" Understanding User Feedback in Customer Support AI Agents #AI #CustomerSupport #NLP
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Sep 11, 2025 Building out Intercom's AI infra #AI #MachineLearning #Tech
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Sep 11, 2025 Using LLMs as a Reranker for RAG: A Practical Guide #AI #LLM #RAG
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Sep 11, 2025 Building a Better Language Detection Model for Fin #AI #LanguageModels #NLP
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Sep 11, 2025 Cost of Serving LLMs #AI #LLM #Cost
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Sep 10, 2025 We Don't Need Higher Peak Intelligence, Only More Intelligence Density #AI #MachineLearning #Research
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Aug 20, 2025 Fin: Running a Reliable Service over Unreliable Parts #AI #MachineLearning #Reliability
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Aug 8, 2025 Think Fast: Reasoning at 3ms a Token #AI #LLM #Research
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Jul 18, 2025 Generating Knowledge Center Content from Customer Service Conversations #AI #MachineLearning #CustomerService
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Jul 7, 2025 A Causal Inference Approach to Measuring the Impact of Improved RAG Content #AI #Research #CausalInference
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Jul 7, 2025 Do you really need a Vector Search Database? #AI #VectorSearch #Database
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Apr 29, 2025 The Agency, Control, Reliability (ACR) Tradeoff for Agents #AI #Agent #Research
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Apr 11, 2025 An Actor-Critic Approach to Reduce Hallucinations #AI #LLM #Research
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Apr 10, 2025 Slower Feels Smarter? Experimenting with AI Agent Latency #AI #MachineLearning #UserExperience
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Apr 10, 2025 